TravelPerk Reviews

We rolled this out about six months back, and honestly, it’s been pretty disappointing. You can’t get trip bookings to automatically show up in Outlook calendars, so everything has to be typed in manually. I reached out to them about this issue, but they just brushed me off with a response that didn’t even address my concern.
I asked for a straightforward change a few hours ago, and it’s still in limbo, with no clue on what it might cost us. Looks like we’re stuck with whatever charges come our way.
My coworker is over in the Far East and had his flight canceled. Even after three hours, he still can’t get in touch with anyone to resolve it - he just gets sent to chatbots that are totally useless and super frustrating.

My daughter arranged a week-long cruise with Royal Caribbean to Mexico. We ended up missing two excursions due to incorrect information about the times. Plus, nobody mentioned the daily gratuities that get tacked on at the end, which are charged per room each day. The cost for an alcohol drink package for just one person over the week was a staggering $700! And if you want a can of soda, it’ll set you back $4, plus a $2 tip. What a rip-off! I swear, I’ll never go on another cruise again.

I just registered since I noticed a ton of good reviews. I booked flights for our team and ended up being charged more than $3,000. Then, out of nowhere, our account got disabled. How can this even happen? This is such a rip-off!

TP is generally pretty straightforward to use for making reservations, and I appreciate that you can easily locate your invoices in one spot to download as a PDF. This is super helpful when it comes to submitting for expense reimbursements.

If you're a frequent traveler like yours truly, you want your travel buddy to be: proactive, dedicated, easy to reach, friendly, and a problem solver. I’ve discovered all of that with Travel Perk, and honestly, it’s been one of the finest travel partners I’ve ever collaborated with. Big thanks and kudos!

Travelperk was pretty solid back in 2019 when I first gave it a shot. Fast forward a few years, and they've really dropped the ball. Today marks the second time I'm trying to make a last-minute change (within 12 hours of my flight), and it’s the same old story... they claim they can't handle the change and have to go through the airline. Then they say it’ll take a while, and finally, they hit me with an error message saying they can't do it. Just so you know, this has happened with Iberia and British Airways. I’d do the changes myself, but since I booked through them, the airline just sends me back to Travelperk. It’s super frustrating when the customer service reps just recycle those generic responses instead of actually addressing the problem. My company is already on the lookout for other options; my time with Travelperk is about to wrap up.

TravelPerk simplifies the process of arranging business trips. I can view the available flights and pick what suits me best.

TravelPerk really takes the hassle out of my business trips. The search function and all the options are super easy to get around, and the app along with notifications are fast, straightforward, and helpful. I've relied on TravelPerk many times and have only had positive experiences.

I've been using Travelperk for booking our company's travel, and they still haven't refunded me even after 4 months for legitimate cancellations. Each time, I just receive a generic email saying it’s being processed, but I'm still waiting on my cash. I wouldn't recommend them to anyone for company travel or similar bookings.

The service experience is just terrible. Travelperk pushes folks to use other platforms like booking or expedia, and they really mess things up along the way. They can't manage auto-checking or provide proper check-in details. Plus, their hotel listings can be quite misleading, leaving you in a tough spot. Employers ought to steer clear, and employees better be ready for some rough times.

---> STANDARD REPLY SHOWING CONCERN WHILE YOUR TEAM HAS BEEN FULLY AWARE OF THE PROBLEMS AND YET NOTHING GETS FIXED.

Ongoing issues... my account suddenly stopped functioning, and Travelperk appears clueless on how to restore access after five days.

The customer service agents are just plain awful, showing a lack of care and shifting blame onto the customers while defending their service providers. If you make a special request, they’ll confirm your booking initially, but then turn around and deny your request, leaving you with no choice but to go along with what they say. Honestly, from what I've seen, having a regular account on another platform is way better than dealing with Travelperk Premium. And just to add, I waited more than 48 hours without any resolution.

Now, regarding the stay feature (when booking a place to stay), there’s a special request option that should really be reviewed before the final confirmation. There’s no protection for folks who opt for non-refundable stays. It would be much better if automated bookings with special requests were manually approved, giving customers the chance to pick different hotels or service providers.

They won't use our corporate rate at my usual hotel. Instead, they go through an OTA, which ends up costing 25% more just to pocket that affiliate commission. They book it under my name using a credit card from a third party. This just ain't right.

Our experience with Travelperk was quite disappointing. It took them over a month to respond to our inquiry. After two of us ended up missing a flight, they turned down our request for reimbursement due to the missed flight.

On top of that, the Travelperk team is now ignoring my emails, so we've asked for a legal contact to explore further action.

As a small business owner who travels often, I’ve been quite pleased with the service provided. My partner and I have both enjoyed using it. We oversee a group of contractors who travel as well, and having an app like TravelPerk has been a real boon for us.

There are a few minor tweaks that could enhance the app, but TravelPerk is always rolling out updates, making it feel like a company that’s really in tune with what its customers want. All in all, things are looking good!